Patient satisfaction in the public hospitals of Hillah (Iraq): a survey
DOI:
https://doi.org/10.60988/p.v37i2S.236Keywords:
patient satisfaction; health services; healthcare quality; patient experience; service deliveryAbstract
Patient satisfaction is a critical metric for healthcare systems, prompting hospitals and clinical practices to prioritize it as a strategic objective. This study, conducted in Al Hilla City, Iraq, assessed patient satisfaction with public hospital services and examined associated sociodemographic factors. The survey was carried out in primary healthcare facilities across Al Hilla City between February 5 and February 21, 2024, focusing on four governmental hospitals. Findings revealed that 40% of respondents considered specialized services to be accessible, while 15.3% expressed overall dissatisfaction. Regarding treatment adequacy, 36.7% strongly agreed and 46.7% agreed that their treatment was appropriate. Patient perceptions also highlighted healthcare personnel attentiveness (46.7% agreement), wait times (36% agreement, 16.7% strong agreement), and dissatisfaction with prolonged waiting periods (54%). Furthermore, 52.7% agreed and 12% strongly agreed that treatments were delivered in a rushed manner. Timely assessment of patient satisfaction is essential for enhancing care quality and guiding targeted improvements in healthcare facilities.
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